We want you to be happy with your order.
Damaged, defective or missing items
If your order arrives damaged or defective, or something is missing, email us at support@groundwellminerals.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send you a free replacement or give you a full refund to your original payment method. You don't need to send the item back.
Lost packages
If your tracking shows no progress for 10 business days, contact us and we'll reship your order or give you a full refund.
Opened products
For health and safety reasons, we can't accept returns of opened supplements unless the product is damaged or defective.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear.
Questions
Email us at support@groundwellminerals.com and we'll be happy to help.